Freelance Support Worker

Streetwise Opera is seeking a Support Worker in London to support participants and session leaders on a freelance basis in workshops and in external activities such as public performances and theatre trips. You will have experience of working with clients with complex needs and within the homeless sector.

Streetwise Opera is an opera company that enables people who’ve experienced homelessness to find inspiration and empowerment while they rebuild their lives and identities. We support participants to develop as creators and, as we amplify their voices, change how society views homelessness.

We engage world-class artists, both established and emerging, to co-create bold new work and reimagine traditional repertoire. We create opera that is for everyone and, by bringing together diverse voices, change how society views opera.

Knowledge and experience

  • Experience of working with clients with complex needs
  • Experience of working within the homeless sector
  • Ability to work co-operatively with workshop leaders, staff and on own initiative
  • Experience in managing conflict
  • Ability to work in varied environments
  • Experience of taking groups out to public spaces
  • Awareness of equal opportunities
  • Experience in safeguarding

Person specification

  • Reliable
  • Confident and sociable
  • Able to get on with a diverse group of people
  • Comfortable joining in with workshop activities
  • Well-organised
  • Interest in the arts (desirable)
  • First aid training (desirable)
  • Must be available to attend sessions at the Southbank Centre, Wednesdays 3:30pm-6pm

Role description and responsibilities

  • Welcome performers to sessions
  • Ensure that policies, particularly those related to conduct and warnings aroundCOVID-19, laid out in the COVID-19 performer statement are adhered to
  • As required, communicate values of SWO and guide the performers to follow these
  • Support and manage the pastoral care of performers, who may have complex needs, throughout the workshops
  • As required participant in public performances and support participants to do so
  • Join in with activities during the workshops, which involve music, singing, and drama, in order to provide a positive role model for performers
  • Make yourself aware immediately on arrival at the workshop venue, of the location of all emergency exits and how to find a First Aider
  • Manage conflict if and when it arises, liaising with the session leaders and London Programme Producer where appropriate
  • Report any issues arising in the workshops to the London Programme Producer as required, assist staff with the completion of Streetwise Opera’s evaluation and monitoring practices, including completing the workshop sheet, ensuring that all performers names are listed in full, and submitting attendance sheets via email to the Arts Administrator and London Programme Producer
  • Set up the workshop space and purchase refreshments, oversee distribution of refreshments during the break and clear away after the break
  • As required, hand out materials and information to the participants
  • Meet performers and ensure they know the arrangements and schedule for relevant events/ sessions
  • Support performers throughout events, ensuring they are comfortable and dealing with any problems or situations which arise
  • Ensure that everyone abides by Streetwise Opera’s guidelines at all times and, particularly, ensure that there is no consumption of alcohol or drugs
  • As required, attend and planning meetings held by the London Programme Producer

Theatre trips / performances / other external events

  • Attend and support participants at theatre trips / performances / other events throughout the year (these engagements take place outside of workshop hours and may involve evening and weekend hours)

As well as the duties outlined above, during these events your role will be:

  • To meet participants and make sure they know the arrangements and schedule for the event
  • To support participants throughout the event, making sure they’re comfortable and dealing with any problems or situations that arise
  • To help organise refreshments and/or expenses as needed in liaison with Streetwise Opera staff
  • To ensure participants depart on time and safely
  • Ensure that everyone abides by Streetwise Opera’s guidelines at all times and that there is no consumption of alcohol or drugs
  • Attend training if required

Freelance fees April 2022 – March 2023

Meeting fee (per hour) £25.00
Workshop fee (hourly rate) £22.50
Workshop fee (day rate; 7hrs) £157.50
Theatre trip fee £35.00

When we have to cancel a workshop, we aim to give you one week’s notice. If we have to cancel a workshop with less than a week’s notice, we will pay you half of the fee. If we have to cancel within 24 hours of the workshop, we will pay the full fee.

Please note: This post is subject to a DBS check.

Recruitment process

Applications for this role are now closed.

We will hold interviews (either in person or on Zoom) on the following dates:

  • Wednesday 6 April
  • Thursday 7 April

Streetwise Opera seeks applications from all ages and backgrounds, including groups who are underrepresented in the arts and homelessness sectors, especially those who are ethnically diverse and/or disabled. To find out more, read our Diversity and Equal Opportunities Policy.

We particularly welcome applications from people who have been affected by homelessness. Those who can demonstrate that they meet the eligibility requirements, and have lived experience of homelessness, will be guaranteed an interview. Please ensure that you communicate this clearly in your application.


Meeting fee: £25.00 (per hour)
Workshop fee: £22.50 (per hour)
Workshop fee: £157.50 (per hour)
Theatre trip fee: £35.00