Privacy Notice

Privacy notice

1. About this privacy notice

Streetwise Opera is committed to keeping your personal data safe, and to be transparent about how we will use it. This privacy notice tells you what we will do with your personal information when you engage with us.

This notice was last updated on 30 August 2024.

2. Who we are

Streetwise Opera is an opera company that enables people who’ve experienced homelessness to find inspiration and empowerment while they rebuild their lives and identities. We support participants to develop as creative people and, as we amplify their voices, change how society views homelessness.

We engage world-class artists, both established and emerging, to co-create bold new work and reimagine traditional repertoire. We create opera that is for everyone and, by bringing together diverse voices, change how society views opera.

Streetwise Opera is the controller for the personal information we process, unless otherwise stated.

  • Our office address is 35-47 Bethnal Green Road, London, E1 6LA.
  • Our telephone is 020 3987 7535, and our email is info@streetwiseopera.org.
  • Our registered charity number is 1092931, and our registered company number is 04370521.
  • Our Data Protection Officer is Rey Trombetta. You can contact him at info@streetwiseopera.org (please use the subject line ‘Data Protection Officer’) or via our postal address – please mark the envelope ‘Data Protection Officer’.

3. How do we get information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You are a participant or performer in our workshops
  • You have booked for one of our performances
  • You have applied or have taken part in one of our projects as an artist
  • You help fund our activities as an individual or as part of an organisation
  • You visit our website
  • You engage with us via our social media channels
  • You have subscribed to our email bulletins and other communications
  • You have applied for a job or volunteer position with us
  • You engage with our organisation as a professional or a business

4. Your data protection rights

Under data protection law, you have rights that we need to make you aware of. The rights available to you depend on our reason for processing your information.

4.1. Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right at https://ico.org.uk/your-data-matters/your-right-of-access.

4.2. Your right to rectification

You have the right to ask us to rectify information that you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right at https://ico.org.uk/your-data-matters/your-right-to-get-your-data-corrected.

4.3. Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right at https://ico.org.uk/your-data-matters/your-right-to-get-your-data-deleted.

4.4. Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right at https://ico.org.uk/your-data-matters/your-right-to-limit-how-organisations-use-your-data.

4.5 Your right to object to processing

You have the right to object to processing if we are able to process your information because the process is in our legitimate interests. You can read more about this right at https://ico.org.uk/your-data-matters/the-right-to-object-to-the-use-of-your-data.

4.6. Your right to data portability

You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right at https://ico.org.uk/your-data-matters/your-right-to-data-portability.

We will respond to any data processing request in a timely manner. Please contact us by email or over the post if you wish to make a request.

5. Sharing your information

We will not share your information with any third parties for the purposes of direct marketing.

If you are a participant or performer in one of our workshops, performances or other activities, we may share your personal data, not including special category data, with organisations with whom we partner to deliver our services.

We use data processors who are third parties who provide elements of services for us, for example, our email and website hosting providers. They cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

In some circumstances we are legally required to share information. For example, under a court order. In that case, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision-making.

6. Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

7. Your right to complain

Streetwise Opera will do everything within its reach to ensure your personal data is safe. If you have queries or concerns, please contact us at info@streetwiseopera.org and we’ll respond. If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint.

8. The data that we collect when you communicate with us

8.1. Calling us on the phone

When you call us on 020 3987 7535, a member of our staff might make a note of your contact details if you decide to leave a message for another member of staff. This information might be added by our staff to our internal contact database. We use Donorfy to store your personal data securely. You can read Donorfy ‘s privacy policy at https://donorfy.com/privacy-notice.

8.2. Social media

Streetwise Opera operates accounts on Facebook, X (formerly Twitter), Instagram, YouTube and LinkedIn. You can read more about how these services handle personal information at:

Authorised Streetwise Opera staff have access to certain personal data of people that engage with us on these social media sites, through a link to their personal profiles. How much personal data is visible in these personal profiles will depend on the nature of the social media site itself and on the privacy settings that the user has selected.

Streetwise Opera staff will never collect any personal information from these personal profiles, nor will it allow unauthorised Streetwise Opera staff to have access to these personal profiles through Streetwise Opera accounts.

Authorised Streetwise Opera staff might choose to respond to private messages received via these social media sites, and for safeguarding purposes might choose to keep records of any private communication through these sites. The content of these messages will not be shared with third parties, except when Streetwise Opera is required by law to do so.

Authorised Streetwise Opera staff have access to insights and analytics from the social media sites that it engages with. This is anonymised data that will allow Streetwise Opera to measure engagement and social media campaign results, and to identify trends.

Streetwise Opera uses a kind of cookie called a Facebook Pixel on our website, which is activated if the user visiting our website is logged into their Facebook account. This cookie allows us to target Facebook adverts to users with similar online behaviours (lookalike audiences).

8.3. Emailing us

Emails sent to or from @streetwiseopera.org accounts are stored in servers run by Microsoft. These servers are based within the European Union. You can read Microsoft’s privacy policy at https://privacy.microsoft.com/en-gb/privacystatement.

Streetwise Opera’s email accounts are managed by Qlic, a company based in the United Kingdom. You can read Qlic’s privacy policy at https://www.qlicit.com/privacy-and-cookies/.

Streetwise Opera does not use its email server to send mass emails, but during its email interactions with individuals, Streetwise Opera staff might give them the opportunity to sign up to further electronic communications by signposting them to the relevant subscription links.

8.4. Visitors to our website

Streetwise Opera operates the websites: streetwiseopera.org, resound.streetwiseopera.org and gallery.streetwiseopera.org. These sites are designed in WordPress using the Elementor plugin. You can read about WordPress at https://en-gb.wordpress.org/about/privacy/ and about Elementor at https://elementor.com/about/privacy/.

The websites use cookies to optimise the experience of users. According to the Information Commissioner’s Office, ‘a cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.’ You can read about cookies at https://ico.org.uk/for-the-public/online/cookies.

The websites use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This allows us to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Our websites use online forms which you may use to submit personal data. These forms are WordPress plugins created and maintained by Ninja Forms. You can read Ninja Form’s privacy policy at https://ninjaforms.com/privacy-policy/.

8.5 Making a donation

If you make a donation to Streetwise Opera via a third party (for example, Enthuse, The Big Give or JustGiving) we will be sent details of the amount you have donated and your contact information. We will save the information to keep a record of your donation and to contact you regarding the donation if we need to. We may write to you at the postal address you provide to thank you for your donation and to ask you whether you would like to hear from us by email. If you tell us not to contact you further, we will not.

If you make a donation directly to Streetwise Opera and provide your contact details, they will be processed in the same way as above.

Our donation platform Enthuse tracks users through Facebook and Google Analytics cookies. We use this to measure the effectiveness of our digital marketing.

9. How we use your data

As a general rule, we will only collect as much personal data as is strictly necessary to carry out our activities. We will store it securely, ensure that it is only accessed by authorised Streetwise Opera staff, and we will not share it with any unauthorised third parties.

We will only hold your personal data for as long as it is strictly necessary to carry out our activities, or as long as we are required to do so by law. We will regularly review the personal data that we hold to ensure that it is still relevant and necessary.

9.1. If you are a participant or performer in our workshops, performances or other activities:

We will collect personal and contact information that will allow us to stay in touch with you, as well as some demographic information that we will anonymise to report back to our funders.

We collect feedback from you about our activities and their impact on you, in terms of social inclusion and wellbeing. We will anonymise this data and use it to report back to our funders.

During and after workshops, performances and other activities, we will collect data for attendance, participation and incident reports. These will be stored securely and accessed by authorised Streetwise Opera staff, to help them deliver the best possible experience for our participants and performers, and reporting about activities. This data may be shared with organisations with whom we partner to deliver our services.

During workshops, performances, productions, rehearsals, interviews and other activities, photographs and video footage in which you may be recognisable may be produced. These photographs and video footage will be stored securely, and may be shared on our website, social media channels, with funders, partners, the news media and others.

Generally, we will process these photographs and video footage for marketing purposes based on the lawful basis of your consent. We will renew this consent at the beginning of each financial year.

Some photographs and video footage will be used for additional non-marketing purposes, including documenting and preserving the history of Streetwise Opera, sharing a work of performance art with audiences, or reporting our activities to funders. In those cases, we will process these photographs and video footage based on the lawful basis of legitimate interest.

We will regularly review the personal data we possess, to ensure that it is still required. If not, we will delete it.

9.2. If you have booked for or attended one of our performances:

If you booked tickets through a venue where we performed, that venue might provide some personal data if you consented for them to share it with third parties.

If you booked online through a service such as Eventbrite, we will receive some personal data, including communications preferences, which we will store on our Donorfy platform. You can read Eventbrite’s privacy notice at https://www.eventbrite.co.uk/help/en-gb/articles/460838/eventbrite-privacy-policy/ and you can read Donorfy’s privacy policy at https://donorfy.com/privacy-notice.

We will only use the above information when you have consented for us to do so, and you may withdraw your consent at any time by getting in touch with us by email or post. We will regularly review the personal data we possess, to ensure that it is still required. If not, we will delete it.

9.3. If you have applied or have taken part as an artist in any of our projects:

We will collect personal information that will allow us to be in touch with you, as well as information that will enable our panel to evaluate your application.

We will only use the above information when you have consented for us to do so or, if your application has been successful, when we are engaged in a contract with you. We will regularly review the personal data we possess, to ensure that it is still required. If not, we will delete it.

9.4. If you help fund our activities as an individual or as part of an organisation:

We will collect some personal data that will allow us to contact you regarding your donation, and we will store financial records as required by law. You will only receive our e-bulletins and other marketing emails if you tell us that you want to receive them.

We will process your personal data either because we have your consent to do so, because we are engaged in a contractual relationship, or because we have a genuine and legitimate reason to do so, and we are not harming any of your rights and interests.

As defined by the ICO, we use two different lawful bases for processing your data for ‘direct marketing’ purposes:

i. Legitimate interest

This is where we have identified a genuine and legitimate reason for contacting you, which crucially does not override your rights or interests.

ii. Opt-in consent

This is where you have given us express permission to contact you by particular communication channels.

We use opt-in consent to send you the information about Streetwise Opera by email, text message (SMS), post or telephone.

9.5. Profiling

In our efforts to deepen our engagement with our supporters and to ensure our communications are as relevant and meaningful as possible, we occasionally conduct profiling of individuals. This process helps us to understand your interests, preferences, and capacity to support our work, enabling us to tailor our communications and appeals more effectively. It’s all about making sure that we’re connecting with you in the most engaging way. We will process your information based on the lawful basis of legitimate interest.

To create a richer picture of our supporters, we may use both the information you’ve generously shared with us and, at times, supplement this with additional insights. This could include publicly available information from databases and resources like Companies House or LinkedIn, or through working with reputable third-party organizations specialising in supporter analysis. This approach helps us to be more efficient and focused in our communications and fundraising efforts.

By understanding our supporters better, we can ensure that you receive information about projects, performances, and fundraising activities that truly resonate with your interests. Our goal is to enhance your experience with Streetwise Opera, making every interaction with us valuable and relevant to you.

Your privacy and the control over your personal information are of paramount importance to us. If you prefer not to be included in our profiling activities, you have the full right to opt out at any time. To do so, simply contact us at info@streetwiseopera.org, stating your preference. Your decision to opt out will be respected immediately, with no impact on your relationship with us or the information you receive from Streetwise Opera.

9.6. If you have subscribed to our email bulletins and other marketing emails:

We may hold your full name, email address and post code.

We use Intuit MailChimp to produce and distribute electronic newsletters and other mass emails. You can read about how Intuit MailChimp manages personal data at https://www.intuit.com/privacy/statement/.

People who wish to subscribe to our electronic communications may do so at https://streetwiseopera.org/emails.

We will manually subscribe people to our electronic communications only when we have written proof that they have consented to receive these communications.

Every email that we send through Intuit MailChimp will include an unsubscribe link, as well as a link that will allow people to edit the personal information that we hold.

When a person chooses to unsubscribe from Streetwise Opera emails, their email address is deleted from the email database and it is added to a private Unsubscribed list on the Intuit MailChimp servers. Once an email address is on this list, it cannot be added again to the email database and no additional emails will be sent to that email address.

9.7. If you have applied for a job or volunteer position with us:

We will hold the personal data that you have volunteered in the application form.

The information you choose to share with us will be used to evaluate your suitability as a candidate. Your application will be reviewed by authorised Streetwise Opera staff and if it is unsuccessful, your personal data will be destroyed three months after the end of the recruitment process. Data in the equal opportunities monitoring section of the form will be anonymised and analysed to improve our recruitment processes.

If your application is successful, your personal data will be held in our secure Human Resources folder, accessible only to authorised staff. We will share some financial information with our payroll services provider IRIS through their service My ePay Window, to ensure payment of salaries or expenses when necessary. You may read the IRIS privacy policy at https://www.iris.co.uk/privacy-policy.

We will process your personal data either because we have your consent to do so or because we are engaged in a contractual relationship. We will regularly review the personal data we possess, to ensure that it is still required. If not, we will delete it.

9.8. If you engage with Streetwise Opera as a professional or a business:

We may hold some personal information required to conduct our activities. We will store this information in our office servers or our email servers, and we will not share it with any unauthorised third parties.

We will process your personal data because we have a genuine and legitimate reason to do so, and ensure we are not harming any of your rights and interests.

10. Data integration

Integrating the personal data we receive from various collection platforms into our Customer Relationship Management (CRM) system is a key step towards enhancing our engagement with you and improving our data handling and fundraising activities. We will process your personal data based on the lawful basis of legitimate interest.

Streetwise Opera is committed to optimising our interaction with supporters and other stakeholders. To achieve this, we are integrating data from multiple sources into our Donorfy CRM system. This integration allows us to consolidate information, providing us with a comprehensive view of our stakeholders’ engagement across various channels in one centralised location.

10.1. Benefits of integration:

Comprehensive insights: By centralising data, including email interactions, contact preferences, event attendance, and donation history, we gain deeper insights into how our community engages with us. This holistic view enables us to tailor our communications and appeals more effectively, ensuring you receive the most relevant information and opportunities to participate.

Data accuracy and synchronisation: Integrating data across platforms allows us to synchronise your information. When updates are made in one platform (such as changing contact preferences), they are automatically reflected in Donorfy. This process minimises discrepancies and ensures that your data remains accurate and consistent across all our engagement channels.

10.2. Data collection platforms:

We collect data through various platforms:

Intuit MailChimp: Our primary tool for email subscription and communication. For more details on their data protection and security, please visit Intuit MailChimp’s Security Policy at https://www.intuit.com/privacy/statement/.

Eventbrite: Our service provider for event bookings. Their Privacy Policy can be found at https://www.eventbrite.co.uk/help/en-gb/articles/460838/eventbrite-privacy-policy.

Enthuse: The main platform we use for online donations. For information on how your data is managed, refer to https://enthuse.com/privacy/.

JustGiving: Another key service for receiving donations. Their privacy policy is available at https://www.justgiving.com/about/info/privacy-policy/privacy-policy-v40.

To understand how Donorfy manages and protects your data within our CRM system, we encourage you to review the Donorfy Privacy Notice at https://donorfy.com/privacy-notice.

Your privacy and the security of your data are paramount to us. We are dedicated to handling your information transparently and with care. If you have any questions about how your data is used or wish to change your data preferences, please do not hesitate to contact us via info@streetwiseopera.org.